Appointment

No products in the cart.

No products in the cart.

Appointment

Privacy & Policy

We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit our website, astuteclinic.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“Astute Clinic account”) with us on our website and have logged on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our customer service at customerservice@astuteclinic.com.

Collection of Personal Information

Astute Clinic does not sell, or trade customer’s personal information collected
online with third parties.

Personal information collected online will only be disclosed within our corporate
group and to third parties for the purposes for which it was collected, as
authorised and consented by you. For example, the conduct of a sales
transaction of a product of your choice on our website.

When you register an Astute Clinic account, or participate in any contest
organised by us on our website or social media page, the personal information
we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Date of Birth (Optional)
  • Gender (Optional)

When you make a purchase on the Astute Clinic website, the additional personal information we collect may include:

  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Credit card details (optional) and payment methodology

Due to the range of services and products we provide, there may be
circumstances where we may collect personal data of an individual other than
that of Astute Clinic customers to fulfill the order of a Astute Clinic customer. In these circumstances, the relevant Astute Clinic customer confirms and warrants that he/she has obtained the consent of such individual for the personal data of such individual to be collected and processed by us.

The mandatory personal information we collect from you will be used and or
shared within our corporate group and to third parties for one or the following
purposes:

  • To deliver products that you purchase from our website. For example, we may pass your name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you;
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information such as SKUs;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this contextis necessary for the purpose of conducting the sales transaction that you have opted for.
  • For such other purposes for which you have specifically authorised us to do so
  • The personal information collected are used to carry out research/es on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us these non-mandatory personal information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outlined above.

SUBSCRIPTION TO OUR MARKETING AND PROMOTIONAL MATERIALS

In addition to the personal information outlined above, when you register at Astute Clinic account with us, you shall be asked if you would like to subscribe toour marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with third parties. If you choose to subscribe, you are deemed to have consented to us processing within our corporate group and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.
 

ACCESSING ACTUAL ORDERS

Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
 
Security of Your Personal Information

Astute Clinic ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Allowing access to personal information only via passwords;
  • Maintaining technology products to prevent unauthorised computer access; and
  • Securely destroying your personal information when it is no longer needed for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, Astute Clinic may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health or required by the law. Astute Clinic is committed to comply with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

If you believe that your privacy has been breached by Astute Clinic. please contact Customer Service at customerservice@astuteclinic.com and we will resolve the issue.

Collection of Computer Data not necessarily Personal Information

Astute Clinic or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use our services and/or visit Astute Clinic website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came to our website
  • The pages within Astute Clinic that you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

Display Advertising, Ads Settings and Cookies

The tracking we implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests and interaction with ads impressions.

Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Astute Clinic and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website and across the Internet.

You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.

Our website may contain links to other third party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, we have no responsibility or liability for or control over those other websites or internet resources or their collection, use, or in any way processing of your personal data. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.

Changes to the Privacy & Policy

Astute Clinic reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Accessing and Updating your Personal Information

You can access and update your personal information anytime by accessing your account on Astute Clinic website.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact customer service at customerservice@astuteclinic.com.

Should there be any discrepancy of product(s) delivered, you can contact our Customer Service via call / whatsapp / e-mail as stated in CONTACT US within 7 working days. Our Customer Service will advise on the solution(s).

Exchange / Return / Refund of products can be arranged for the following reasons:

  • Damaged or defective
  • Different from the product upon ordering

Which countries do you ship to?

For retail purchases, we ship to Malaysia and Singapore. We offer shipping to countries worldwide too, however shipping charges may vary. Please contact us at customerservice@astuteclinic.com for the shipping charges to your destination.

 

What are the shipping charges?

For West Malaysia, it would be RM10 nett. For East Malaysia, it would be RM15nett. Free shipping of orders of RM250 and above. Standard shipping to Singapore is RM30 nett. Free shipping of orders RM350 and above. All shipping charges will be calculated automatically at the checkout based on your total order amount and your shipping address.

 

Which courier company do you use?

We use various courier services to ensure your parcels arrive at the fastest speed. Tracking numbers will be provided to you in your email inbox registered once your order is ready to be shipped!

 

When will I receive my parcel?

All orders will be processed and delivered within 3-7 working days in Malaysia and Singapore. This timeframe might be extended during peak seasons and locations.

 

Where can I find my tracking number?

You will receive an email into your inbox with the tracking number and tracking URL after your order has been confirmed and processed. Or you may simply log in to your account to find the parcel tracking details.

 

How do I add/exchange the items in my order, or my shipping details, after I have placed my order?

Unfortunately, once your order is confirmed, we are unable to make any changes. Kindly ensure all your details are accurate before confirming your
order. You may reach out to us atcustomerservice@astuteclinic.comif you need assistance in this matter.